IT HELP DESK SUPPORT STAFF - L1

IT HELP DESK SUPPORT STAFF - L1 - ADI Group | Career Page

IT HELP DESK SUPPORT STAFF - L1

Bangkok, Bangkok, Thailand

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Job Openings IT HELP DESK SUPPORT STAFF - L1

About the job IT HELP DESK SUPPORT STAFF - L1

Qualification and Experience

Bachelor Degree in IT

5 Years of Experience for IT HELP DESK SUPPORT STAFF in MNC

Good English Speaking

WORK LOCATION: Bangkok office

L1 IT Help Desk Support Roles & Responsibilities

1. First-Line Technical Support

• Provide initial troubleshooting for hardware and software issues.
• Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
• Escalate unresolved issues to L2/L3 support as needed.

2. Service Desk Operations

• Respond to user queries via phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests from initiation to resolution.
• Ensure timely and professional communication with end-users.

3. IT Hardware & Software Support

Install, configure, and maintain

• PCs, laptops, mobile phones
• Printers, copiers, attendance machines
• Network devices (switches, access points)
• UPS systems
• Support Windows OS, standard application software, and mobile platforms.

4. Helpdesk Management

• Monitor and manage daily helpdesk operations.
• Maintain documentation of issues, resolutions, and user interactions.
• Ensure SLAs and response times are met.

5. Vendor & Remote Team Coordination

• Liaise with hardware service providers for repairs and replacements.
• Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.

6. IT Asset & Inventory Management

• Maintain accurate records of IT assets.
• Track hardware/software inventory and manage asset lifecycle.

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