Network Engineer

Job Desc

Roles and Responsibilities

• Implementation, maintenance, and monitoring of the agency’s communications systems
• Install, configure, test, upgrade, and maintain communications systems equipment and software
• Direct the implementation of modifications to agency’s communications systems
• Manage and administer Call Manager servers, including planning and coordinating application upgrades and maintenance activities
• Maintain quality of service (QOS) controls to support voice over IP/frame relay/ATM
• Configure telephony applications such as CVP, ICM, IP communicator, interactive voice response along with other call-center centric software packages
• Monitors the communications systems environment and takes corrective measures to ensure efficient and resilient performance. Review systems vulnerability assessments to ensure compliance with recognized industry standards and best practices
• Coordinate immediate corrective action to communications systems known to have any security weaknesses or vulnerabilities, including installing appropriate patches or upgrades
• Configure, monitor and maintain communications systems monitoring and performance measuring systems
• Troubleshoot complex systems problems related to communications systems infrastructure
• Use network sniffer and other diagnostic devices to analyze and troubleshoot communications systems problems
• Cross train team members in IP telephony concepts and practices.
• Strong written, verbal, and interpersonal communication skills.
• Must be able to work independently in a diverse team environment with local and remote teams
• Must possess problem-solving skills and ability to multi-task with readiness to put in extra efforts when necessary
• Perform related work as assigned
• Must be able to work independently
• Knowledge of software development methodologies
• Must possess problem-solving skills and ability to multi-task
• Must be able to work around projects and deadlines with readiness to put in extra efforts when necessary

Requirements

• Experience with Cisco Unified Call Manager
• Experience with Cisco Unity/Unity Connect
• Experience with Cisco Unified Contact Center Enterprise (UCCE/CVP)
• Experience with Cisco routing and switching
• Experience with the administration of Windows and Linux based servers and workstations
• Working knowledge of Session Initiation Protocol (SIP), H.323 protocols
• Experience with Studio VXML applications and Customer Voice Portal (CVP) scripting
• Experience with Network and VoIP performance monitoring and capacity management
• Experience in developing and implementing modifications to Agency-wide Automatic Call Distributions (ACD)
• Experience in developing ICM routing scripts and Studio VXML applications for ACD’s
• Experience in configuring telephony applications such as interactive voice response (IVR)
• Extensive experience integrating VoIP Applications and Systems with complex security requirements
• Cisco Certified Network Professional (CCNP) Collaboration certification (current)

All your information will be kept confidential according to EEO guidelines.