IT Security & Network Engineer

About Get Covered LLC

We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.

About the role

• We are seeking a skilled and detail-oriented IT Security | Network Engineer to oversee the management, configuration, and optimization of our network infrastructure, with a strong focus on vendor-managed platforms, user access controls, and system integrations. This role will ensure secure, reliable, and efficient network operations by coordinating with third-party providers, maintaining robust access policies, and proactively monitoring performance and security. This role is in-person/on-site at our office in Calabasas, CA.

What you'll do

Network & Vendor Platform Management

• Administer and maintain vendor-provided network and security platforms (e.g., firewalls, VPN gateways, SD-WAN solutions, monitoring tools).
• Serve as the primary technical liaison between the company and network service vendors.
• Oversee upgrades, patches, and configuration changes in coordination with providers.
• Review and evaluate vendor SLAs to ensure service levels meet business requirements.

User Access & Security Administration

• Manage network user provisioning, role-based access controls, and permissions in line with security policies.
• Regularly audit and update access privileges to maintain compliance with internal controls and regulatory standards.
• Support implementation of multi-factor authentication, SSO, and identity management integrations.

Network Performance & Monitoring

• Monitor network performance, availability, and capacity using vendor tools and internal systems.
• Identify and troubleshoot connectivity, latency, and bandwidth issues across platforms.
• Work with vendors to resolve incidents and perform root cause analysis.

Compliance & Documentation

• Maintain detailed documentation for network configurations, access rights, vendor contacts, and change management activities.
• Ensure compliance with cybersecurity frameworks, internal policies, and applicable regulations.
• Contribute to incident response and disaster recovery planning.

Collaboration & Continuous Improvement

• Partner with IT, Security, and Application teams to support business projects requiring network changes or integrations.
• Recommend enhancements to network architecture for scalability, security, and performance.
• Stay informed about emerging network technologies, security trends, and vendor offerings.

Requred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–5 years of experience in network engineering, with direct vendor platform management exposure.
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, VPNs).
• Experience with enterprise firewalls, VPN solutions, and network access control systems.
• Familiarity with identity management, SSO, and MFA solutions.
• Excellent troubleshooting and analytical skills.
• Strong documentation and communication abilities.
• Help Desk / End-User Support (Ticketing System)
• Serve as Tier 2–3 escalation for complex user support issues related to connectivity, authentication, or access.
• Manage help desk ticket flow, ensuring timely and effective resolution.
• Support onboarding/offboarding processes, including device provisioning, SSO configuration, and permissions management.
• Provide friendly, efficient technical support while maintaining excellent communication with end-users.
• Reside (or plan to reside) in close commuting range to our Calabasas office.

Key Competencies

• Vendor relationship management
• Security-first mindset
• Detail-oriented and methodical
• Problem-solving and critical thinking
• Ability to work both independently and collaboratively

Preferred Qualifications

• Experience in regulated industries (e.g., finance, healthcare, insurance).
• Certifications such as CCNA, CCNP, CompTIA Network+, or equivalent.
• Experience with cloud networking (AWS).