IT Operations Manager

IT Manager, Holdings

Location

New York City

Reports to

Head of IT & Cybersecurity

About the Opportunity

Bedrock Talent is partnering with a leading investment firm to hire an IT Manager for one of its engineering-focused operating entities.

The role sits at the intersection of hands-on IT operations and practical security. It is neither a traditional help desk position nor a policy-only security role. The right person will be comfortable working in a fast-moving environment, managing external partners, establishing operational discipline, and taking ownership of both immediate needs and longer-term improvements.

Key Responsibilities

IT Operations and Service Delivery

• Serve as the internal owner of day-to-day IT operations, ensuring employees receive reliable support, priorities are clear, and issues are resolved with strong follow-through.
• Establish and maintain the processes, standards, operating rhythms, and escalation paths needed to create a consistent and scalable IT function.
• Build internal structure and accountability so that IT outcomes are actively owned rather than outsourced by default.
• Identify opportunities to improve systems, workflows, documentation, and the overall employee technology experience.

MSP and Vendor Management

• Own the relationship with the organization’s managed service provider, including prioritization, escalation, accountability, and performance management.
• Establish a clear operating cadence with the MSP and ensure external support remains aligned with the organization’s needs, pace, and standards.
• Improve vendor oversight so that service gaps are identified and addressed quickly.
• Ensure vendors deliver measurable outcomes and maintain clear ownership across ongoing projects and operational responsibilities.

Security, Controls, and Governance

• Strengthen the organization’s security posture through practical, well-implemented improvements rather than policy alone.
• Identify the most significant IT and security risks within the current environment and lead disciplined remediation efforts.
• Improve governance, controls, vendor oversight, documentation, and evidence readiness.
• Help establish a more mature operating model capable of supporting continued growth and potential future regulatory requirements.
• Balance thoughtful risk management with the speed and flexibility required by a growing organization.

Cross-Functional Partnership

• Partner closely with the Head of IT & Cybersecurity, the broader operating team, and key cross-functional stakeholders to ensure IT supports how the organization works.
• Build credibility with an engineering-heavy user base and make sound technical and operational tradeoffs without introducing unnecessary bureaucracy.
• Communicate clearly about risk, priorities, decisions, and ownership in a way that builds trust and accountability.
• Translate business needs into practical IT solutions and ensure stakeholders understand the reasoning behind key decisions.

What We’re Looking For

• A hands-on IT operator with a strong sense of ownership, accountability, and follow-through.
• Experience managing an MSP or other external IT service providers.
• A practical, security-minded approach and the ability to implement appropriate controls without unnecessarily slowing the organization down.
• The technical credibility to work effectively with engineers and other highly technical stakeholders.
• Experience building or improving foundational IT operations within a growing or evolving organization.
• Strong judgment when assessing risk, prioritizing work, and navigating competing needs.
• Clear, thoughtful communication skills and the ability to build productive cross-functional relationships.
• Comfort operating in ambiguity and enthusiasm for defining the function while remaining actively involved in the work.