Systems Administrator/Operations Support Specialist - Intermediate

RQ11626 - Systems Administrator/Operations Support Specialist - Intermediate

Duration

6+ Months (138 Business Days) + 1 Possible Extension

Location

5 Days ONSITE at 21 College Street, Toronto

Security Level: CRJMC

Description

• Technical Support for JVN Technologies
• Internal Operations & Documentation.
• External User Onboarding & Training
• Vendor Coordination & Service Monitoring
• Project Participation
• Inventory & Reporting

Skills Experience and Skill Set Requirements

• Provide troubleshooting, guidance, and assistance for audio-visual, telecommunications, and video conferencing systems across multiple channels.
• Maintain system manuals, training materials, and process improvements; manage user access and validate system logs.
• Support remote witnesses, legal counsel, and public users with technical orientation and application setup on various devices.
• Liaise with third-party providers for equipment upgrades, repairs, and service performance to ensure timely resolutions.
• Assist with system testing, documentation, and implementation of new technologies.
• Maintain project inventory data in CMDB and update daily reports and dashboards.
• Knowledge of AV hardware (projectors, microphones, speakers, cameras, AV processors and control systems - e.g. Crestron, Extron).
• Strong familiarity with video conferencing platforms and compatible hardware (Zoom, MS Teams, Cisco Webex and codecs).
• Understanding of signal flow, connectivity (HDMI, USB, network-based AV).
• Understanding the basics of VoIP systems and PBX configurations.
• Knowledge of network fundamentals (TCP/IP, bandwidth requirements for video calls).
• Experience with reviewing and validating system logs for troubleshooting.
• Experience with perform system testing and document results.
• Strong understanding of software/hardware upgrade processes.
• Analytical thinking to diagnose technical issues quickly.
• Ability to guide non-technical users through setup and orientation.
• Clear verbal and written communication for training materials and user support.
• Professional interaction with legal counsel, witnesses, and public users.
• Experience in liaising with third-party vendors for repairs and upgrades.
• Coordinating with internal teams for process improvements.
• Strong knowledge of ITIL Framework (for managing incidents, changes, and CMDB updates).
• Experience in maintaining inventory, updating dashboards, and reporting progress.
• At least 2 years of Operation support

AI Disclaimer

Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note

The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $55.42/hr - $59.38/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $44.34/hr - $47.50/hr T4