Field Services Expert

• During Delivery Phase (Installations/Swap, Roll-out, Migration Plan):
• Create, Maintain & Monitor Implementation Plans
• Ensure Quality of Deliverables during Roll-out Projects
• Track Costs of Projects
• Ensure Buy-In of Solutions by Customers
• During Run Phase:
• Coordinate Services Rendered to Customers
• Ensure Operational Monitoring – Issue Tracking – Risk Management
• Manage Customers Reclaims
• Identify Add-ons Sales Opportunities
• Provide KPI’s and Measure Quality of Services Rendered
• Generic Missions:
• Manage vendors & field services installation third party
• Represent Vusion in Clients Relationship Governing Bodies
• Coordinate Communication to Client & Vusion Stakeholders
• Manage Relationship with Partners/System Integrators
• Build & Maintain Detailed Maps of the Customers Solutions
• Proven experience in project management, with a strong focus on roll-out, deployment, installation, or migration projects
• Proven ability to plan, execute, and monitor large-scale implementations, including cost tracking and quality control
• Solid experience managing vendors, field services, and third-party installation partners
• Strong customer-facing skills, with experience ensuring solution adoption and participating in governance or steering committees
• Hands-on experience with operational monitoring, including issue tracking, risk management, and KPI reporting
• Ability to work cross-functionally to coordinate stakeholders, manage partners/system integrators, and identify add-on sales opportunities

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Pay: Competitive pay and benefits
• Schedule: A flexible, hybrid work schedule
• Career Growth: E-learning opportunities and workshops, and global mobility potential

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