Technical Support Engineer

Role & Responsibilities

The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers.

Responsibilities in this capacity include

• Troubleshooting system, software, and networking problems
• Reproducing customer issues in a lab environment
• Contributing documentation to internal and customer facing knowledge base systems
• Creating escalation requests and submitting product defect reports to Engineering
• Testing of patch releases and product updates
• 2 or more years of customer support experience
• Outstanding written and verbal communication skills
• Strong people skills, ability to collaborate effectively with customers and other internal teams
• Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting
• Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
• Familiarity with Snort or other intrusion detection system

Desired Skills

• Experience with MySql or other SQL database
• Experience with Active Directory or other LDAP implementations

If you are interested,

Feel free to give a call

Ankur Doshi

973-852-1394

ankur.doshi(at)collabera.com