Service Desk Administrator (Information Technology/Software)

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

Role Overview

Our client currently has a vacancy for a Service Desk Administrator fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Job type

Full time/Permanent

Location

Brussels

Workplace

Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;
• Knowledge of the office automation tools used in the contracting authority (MS-Office);
• Knowledge and administration of infrastructure maintenance management systems and tools;
• Good experience with maintenance and project management procedures;
• Excellent command of the French and English language.

Responsibilities

• Monitor and update the inventory of security equipment;
• Manage and oversee preventive and corrective maintenance operations within the CMMS;
• Encode security installation projects for the premises and record newly installed equipment; Prepare identification stickers and assist with their placement;
• Track the equipment inventory in the CMMS and assist with physical stock verification;
• Assist in receiving newly delivered equipment and entering it into the system;
• Following building abandonment, decommission related equipment and oversee the processing of recovered, discarded, or abandoned items;
• Perform on-site visits following intervention requests, when necessary;
• Verify As-Built documentation detailing the type and location of newly installed equipment; report issues to project managers;
• Provide requested data and feedback extracted from the CMMS, including statistics on malfunctions, financial figures, and estimated working hours for specific maintenance activities.