Sustaining Support Engineer – SolidFire (43078BR)

Job Summary

NetApp is looking for an experienced Sustaining Support Engineer with deep expertise in and knowledge of Linux Operating Systems to join our new NetApp / SolidFire sustaining team. SolidFire’s product is a rapidly growing enterprise class data storage company currently in production with an all SSD solution, specifically designed for large-scale, public and private cloud deployments. SolidFire is delivering high availability, high performance, fault tolerant software that runs concurrently on up to 100 nodes. We flawlessly pool resources and can maintain data integrity even when the network, rack, node, hardware, device, file system, kernel or other software components fail.

This position will report into the Engineering organization as a CPE Support engineer providing root cause analysis, troubleshooting, proactive tool diagnostics, engineering feature team representation and the delivery of temporary fixes to customers based on support escalations.. Experience with storage, virtualization and the Linux operating system are essential for this critical and challenging role.

Job Requirements

Qualified candidates must have previous systems level software development experience in the enterprise storage or networking peripherals industry.

Additional requirements include

• Strong Linux experience building and qualifying Linux distros
• Proven troubleshooting experience
• Experience in scripting languages (e.g. python and bash)
• Proficiency using kernel level debug tools (e.g. kgdb)
• Proficient in Linux networking including bonding, bridging and experience debugging network issues
• Development experience in C++ (can substitute C programming but must have the ability and desire to learn C++) Bonus
• Experience building and/or maintaining packages under Ubuntu or Debian using dpkg and APT
• Working exposure with the open source community (monitoring and contributing code)
• Experience troubleshooting complex environments.

Education and Experience

• B.S., M.S., or PhD. In Computer Science or other related field or equivalent
• Minimum five years relevant experience

All your information will be kept confidential according to EEO guidelines.