Product Manager

About the role

We’re looking for a Product Manager with 1-3 years of experience to help define, build, and improve products that deliver meaningful value to customers and the business. You’ll work on a team that consists of 3 PMs (including yourself), designers, and a growing engineering team - and will work cross-functionally with all. On a daily basis you may also engage with marketing, sales, and customer-facing teams to identify problems, prioritize opportunities, and ship solutions.

This role is ideal for someone who is curious, analytical, customer-focused, and eager to grow their product skill set across the full product lifecycle. Strong interest in the theater world or experience in Ticketing/E-Commerce is a huge plus!

What you'll do

Product Discovery & Strategy

• Partner with stakeholders to understand customer needs, business goals, and market opportunities
• Conduct customer research through interviews, surveys, usability testing, and data analysis
• Translate insights into clear problem statements, hypotheses, and product opportunities
• Contribute to product strategy, roadmaps, and goal-setting (OKRs, KPIs, etc.)

Execution & Delivery

• Own the definition and delivery of product features from concept through launch
• Write clear product requirements and acceptance criteria
• Prioritize work using structured frameworks (e.g., impact vs. effort, RICE, etc.)
• Collaborate closely with engineering to scope, plan, and deliver high-quality solutions
• Participate in sprint planning, stand-ups, reviews, and retrospectives

Cross-Functional Collaboration

• Work with design on user flows, wireframes, and UX decisions
• Partner with marketing and sales on launches, positioning, and go-to-market plans
• Collaborate with customer support and success teams to identify pain points and opportunities
• Communicate product updates, decisions, and tradeoffs to stakeholders

Measurement & Iteration

• Define success metrics and track product performance post-launch
• Analyze qualitative and quantitative data to evaluate impact and inform next steps
• Gather feedback and iterate to improve usability, adoption, and outcomes
• Identify and help address bugs, edge cases, and usability issues

Required

• 1–3 years of experience in a Product Manager, Associate PM, or similar role
• Experience working with cross-functional teams (engineering, design, stakeholders)
• Strong written and verbal communication skills
• Ability to break down complex problems into clear, actionable requirements
• Comfort using data to inform decisions (basic analytics, metrics, dashboards)
• Strong organizational skills and attention to detail

Really Nice to Have

• A passion for the arts and/or experience in the theater world
• Experience in SaaS or Ecommerce

Nice to Have

• Experience with Agile / Scrum product development
• Familiarity with tools like Jira, Confluence, Figma, Mixpanel, or similar
• Exposure to customer research methods and usability testing
• Experience supporting product launches or feature rollouts
• Background in SaaS, consumer products, or digital platforms