Manager, Product Designer - Digital Design MY

As a Senior Product Designer, you will play a critical role in designing intuitive and compelling user interfaces for our digital banking products. You will work closely with cross-functional teams, including UX researchers, developers, and product managers, to transform user needs and business goals into elegant and functional design solutions. Your work will directly impact how customers interact with our digital banking services, ensuring a seamless and enjoyable experience.

Key Responsibilities

Design and Development

• Create user-centered designs by understanding business requirements, user feedback, and usability findings.
• Develop wireframes, prototypes, user flows, and high-fidelity mockups to communicate design ideas effectively.
• Collaborate with developers to ensure the implementation of designs aligns with the intended user experience and visual quality.

User Experience Enhancement

• Conduct user research and usability testing to gather insights and validate design decisions.
• Analyze user feedback and data to iterate on designs and improve overall user experience.
• Stay updated on the latest design trends, best practices, and technologies to continuously improve our products.

Cross-Functional Collaboration

• Work closely with UX researchers to incorporate user research findings into design solutions.
• Partner with product managers to align designs with business objectives and product goals.
• Collaborate with marketing and content teams to ensure a cohesive brand experience across all digital platforms.

Design System Contribution

• Contribute to the development and maintenance of the design system, ensuring consistency and scalability across products.
• Create and document design patterns, components, and guidelines for use by the broader design team.

Innovation and Continuous Improvement

• Explore and experiment with new design tools and methodologies to enhance the team's design capabilities.
• Propose innovative solutions to design challenges, contributing to the overall growth and success of the digital banking platform.

Key Dimension of Impact

User Satisfaction

Creating designs that meet user needs and expectations, leading to higher satisfaction and positive feedback.

Engagement and Retention

Designing experiences that encourage users to engage with the product more frequently and stay longer, increasing overall customer retention.

Brand Consistency

Ensuring that all digital touchpoints reflect the brand's values and messaging, enhancing brand loyalty and trust.

Design Consistency

Ensuring that all design elements are consistent across the product, contributing to a seamless user experience.

Inclusive Design

Ensuring that the product is accessible to all users, including those with disabilities, to broaden the user base and promote inclusivity.

Experience and Qualifications

• Minimum 6 years of professional experience in product design, UX/UI design, interaction design, or a related digital product design discipline, preferably with experience designing complex digital products.
• Demonstrated experience owning and delivering end-to-end product design initiatives from discovery through launch and iteration.
• Experience mentoring, coaching, or managing junior designers, with the ability to provide effective design direction and constructive feedback.
• Strong portfolio demonstrating user-centered problem solving, interaction design, visual design, prototyping, and measurable product outcomes.
• Strong understanding of user research, usability testing, accessibility, inclusive design, and data-informed design practices.
• Experience working with and contributing to scalable design systems.
• Proven ability to collaborate effectively with product, engineering, research, content, marketing, and other cross-functional stakeholders.
• Ability to communicate design rationale and influence stakeholders at different levels of the organization.
• Comfortable navigating ambiguity and balancing customer needs, business objectives, technical constraints, and regulatory considerations.
• Experience in digital banking, fintech, financial services, or similarly complex and regulated digital environments is an advantage.