Application Specialist - ServiceNow Developer

The ServiceNow Developer is responsible for configuring, developing, and continuously improving the ServiceNow platform. The role spans three distinct focus areas to set expectations on day-to-day work, iterative delivery, and larger initiatives:

Operations & Support

Ensuring stability, reliability, and effective support through incident/request handling, maintenance, and documentation.

Enhancements & Continuous Improvement

Delivering incremental improvements, automation, integrations, testing, and uplift of platform quality.

Strategic Initiatives & Platform Evolution

Contributing to larger-scale capabilities and complex solutions in close collaboration with platform leads, platform owners, and business stakeholders to align delivery with platform strategy and organisational priorities.

Skills, Experience, and Qualifications

Technical Skills

• Strong ServiceNow development capability across client and server-side scripting (JavaScript, Glide API)
• Experience delivering workflows, Flow Designer automation, and orchestration
• Strong platform configuration capability (forms, tables, fields, views) and deployment practices
• Experience with integrations (REST, SOAP, IntegrationHub, authentication patterns)
• Working knowledge of testing practices (ATF) and performance considerations
• Solid troubleshooting and operational support experience
• Experience designing and developing within scoped applications using modular, maintainable design principles
• Strong understanding of cross-scope interactions, including access controls, API design (e.g., Script Includes), and dependency management
• Strong understanding of CSDM functions and application in an Enterprise Environment

Experience

• Demonstrated experience in ServiceNow development and configuration
• Experience supporting production platforms and delivering enhancements

Qualifications and Certifications

Required

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Desirable

• Certified Implementation Specialist - IT Service Management (CIS-ITSM)
• Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)
• Certified Implementation Specialist - Data Foundations (CIS-DF)
• Certified Implementation Specialist - Discovery (CIS-DISCO)
• Certified Implementation Specialist - Service Mapping (CIS-SM)
• Certified Implementation Specialist - Platform Analytics (CIS-PA)

Certified Implementation Specialist - Human Resources (CIS-HR)

Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to talking to you about working at Novotech.

Technical Skills

• Strong ServiceNow development capability across client and server-side scripting (JavaScript, Glide API)
• Experience delivering workflows, Flow Designer automation, and orchestration
• Strong platform configuration capability (forms, tables, fields, views) and deployment practices
• Experience with integrations (REST, SOAP, IntegrationHub, authentication patterns)
• Working knowledge of testing practices (ATF) and performance considerations
• Solid troubleshooting and operational support experience
• Experience designing and developing within scoped applications using modular, maintainable design principles
• Strong understanding of cross-scope interactions, including access controls, API design (e.g., Script Includes), and dependency management
• Strong understanding of CSDM functions and application in an Enterprise Environment

Qualifications and Certifications

Required

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Desirable

• Certified Implementation Specialist - IT Service Management (CIS-ITSM)
• Certified Implementation Specialist - Software Asset Management (CIS-SAM)
• Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)
• Certified Implementation Specialist - Data Foundations (CIS-DF)
• Certified Implementation Specialist - Discovery (CIS-DISCO)
• Certified Implementation Specialist - Service Mapping (CIS-SM)
• Certified Implementation Specialist - Platform Analytics (CIS-PA)

Certified Implementation Specialist - Human Resources (CIS-HR)