Data Analyst

Job Title

Operations & Insights Analyst

Experience

1-2 Years

Location

Bangalore/Hyderabad

Shift Timing

2.00PM to 11:00PM

Role Overview

Seeking an Operations & Insights Analyst who can bridge data and business operations. This role focuses on driving operational efficiency, generating actionable insights, and communicating findings through clear presentations. The ideal candidate is process-oriented, comfortable working with data, and skilled at collaborating with cross-functional stakeholders.

Key Responsibilities

• Analyze data to identify trends, inefficiencies, and improvement opportunities.
• Support day-to-day operational reporting, tracking key metrics, SLAs, and performance indicators.
• Use SQL (basic to intermediate) to extract data for reports, dashboards, and ad-hoc analysis.
• Translate data insights into clear, structured presentations for leadership and business teams.
• Work closely with operations, program, and business teams to understand processes and pain points.
• Recommend and support process improvements based on data-backed insights.
• Ensure accuracy, consistency, and timeliness of operational reports.
• Assist in documentation of processes, workflows, and standard operating procedures (SOPs).

Required Skills & Experience

• 1-2 years of experience in operations, process analytics, business analysis, or a similar role.
• Strong presentation and storytelling skills (PowerPoint / Google Slides).
• Excellent verbal and written communication skills.
• Basic to intermediate SQL for data extraction and analysis.
• Strong problem-solving and analytical thinking abilities.
• Experience handling operational work, tracking metrics, and managing recurring deliverables.
• Ability to work with multiple stakeholders and manage priorities effectively.
• Exposure to process frameworks.