Cisco Network Engineer (Voice & Data)

Posted 9y ago

Provide First level support in the IT communications group
Support / Maintenance / Service Desk requests
Monitor and support the performance of all network infrastructure
Utilize Solarwinds ORION to research & diagnose problems
Provide front-line interaction with the PTC User Community
Support Adds/Moves/Changes
VOIP Phone system
Network connectivity
Provide post implementation break/fix support
General
Perform root cause analysis, debugging, and problem resolution
Follow PTC Change Management processes and procedures
Create and maintain requirements, documentation, and procedures.
Develop and maintain configuration documentation
Communicate both verbally and in writing with managers, other network support staff and with PTC business unit users
Perform capability/knowledge transfer to PTC staff
Possess excellent interpersonal and communication skills
Other network projects as assigned
Participate as needed on IT communications projects

Skills