Staff Professional Service Consultant - Customer Success Engineer

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE) specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands-on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW infrastructure.

You will bridge the gap between strategic business objectives and deep technical execution across multiple architectural environments—including the Internet Edge, Data Center, and Branch/Campus networks. The ideal candidate possesses deep network infrastructure skills, expertise in cloud/data security add-ons, and the ability to guide customers through platform migrations and advanced threat vectors.

Key Responsibilities

• Strategic Advisory & Technical Alignment

Periodic Service Reviews

Conduct comprehensive assessments of customer environments (deployed models, OS versions, licensing, and HA states), map out organizational use cases, and define clear enablement, migration, and optimization phases.

Maturity & Health Assessments

Evaluate security postures against least-privilege principles, review deployment architectures for scalability, and utilize Strata Incident Framework to proactively mitigate operational risks.

Product Enablement

Execute customized enablement plans and targeted technical workshops to accelerate feature adoption across customer network, security, and operations teams.

• Core Architecture, Centralized Management, & Automation

Centralized Management & Operations

Assist customers in navigating centralized management platforms (Panorama and Strata Cloud Manager (SCM)), and advise on high availability (HA) design, logging architecture, and PAN-OS upgrade planning.

Support & Automation Integration

Train customers on technical engagement best practices, diagnostic collection, and leveraging the CLI and APIs for operational efficiency.

• Security Feature Deployment

Policy Optimization

Assist customers in transitioning from legacy port/protocol rules to granular, application-aware (App-ID, User-ID, Content-ID) zone-based security policies.

Advanced Threat Protection

Implement and fine-tune inline deep learning capabilities

including Advanced Threat Prevention (ATP), Anti-Spyware profiles (with DNS sinkholing), Advanced WildFire, Advanced URL Filtering, and Advanced DNS Security.

Data Center & Branch Architectures

Guide customers on implementing Zero Trust Microsegmentation for East-West traffic, Virtual Systems (VSYS) multi-tenant scoping, and Zero Touch Provisioning (ZTP) workflow optimization for scaling out branch environments with local DHCP/DNS proxy setups.

Decryption Deployment

Act as a subject matter expert on high-complexity SSL/TLS Decryption deployment (SSL Forward Proxy, SSL Inbound Inspection, SSH Proxy), evaluate readiness for Post-Quantum Cryptography (PQC), advising on certificate distribution strategies within existing PKI architectures.

• Cloud, Data, & Emerging Security

Data & Cloud Protection

Deploy, configure, and tune Enterprise Data Loss Prevention (DLP) profiles for sensitive data in transit (PII, PCI) across different environments.

SaaS & IoT Security

Manage Shadow IT and secure cloud applications via SaaS Security Inline, SaaS Security API, and SaaS Security Posture Management (SSPM) using the App-ID Cloud Engine (ACE). Deploy ML-based device discovery and microsegmentation for unmanaged IoT/OT devices.

AI Access Security

Establish visibility, risk scoring, and security policy tuning specifically for corporate generative AI applications.

Migrations & Lifecycle Management

Provide guidance on hardware refreshes, legacy port-to-App-ID policy transitions, and Panorama-to-SCM platform migrations. 5.

Network & VPN Operations

• Deploy, optimize and maintain secure connectivity solutions, including GlobalProtect VPN for remote workforce access and Site-to-Site IPsec/SSL tunnels.
• Configure and Troubleshoot routing (BGP, OSPF, static routing) and high-availability (HA) failovers.

Qualifications

Required Technical Skills & Qualifications

Experience

5+ years of experience in network security engineering, security architecture, or deployment-focused customer success roles within enterprise environments. Must include a minimum of 2–3 years of direct, hands-on experience in deployment and troubleshooting live production environments for enterprise firewall customers.

Firewall & Management Expertise

Deep technical mastery of NGFW architectures, various form factors, PAN-OS features and functionalities including deep understanding of Panorama and Strata Cloud Manager (SCM).

Network & PKI Fundamentals

Extensive hands-on experience with IPsec VPNs, Quality of Service (QoS) traffic prioritization, dynamic routing protocols (BGP/OSPF), Zero Touch Provisioning (ZTP) workflows, and Public Key Infrastructure (PKI) certificate validation.

Identity & Access Management (IAM)

Experience in configuring SAML/RADIUS/LDAP integrations, and endpoint compliance (GlobalProtect/Host Information Profiles (HIP)).

Data & Cloud Security Platforms

Familiarity with deploying and configuring Cloud Access Security Brokers (CASB), Enterprise DLP engines, and IoT Security platforms.

Core Competencies & Soft Skills

Cross-Functional Communication

Exceptional ability to translate highly complex technical and architectural blueprints into digestible training sessions, workshops, or strategic roadmaps.

Customer Persona Relationship Building

Proven capability to establish strong technical credibility and build relationships across diverse customer personas, from Project Managers and Operations Engineers to Enterprise Security Architects.

Proactive Problem Solving

A forward-thinking, diagnostic approach focused on identifying environment vulnerabilities, compliance gaps, and reliability risks before they affect production traffic.

Preferred Qualifications

• Prior work experience within a Technical Assistance Center (TAC) environment at the top tier is strongly preferred. Experience in security operations or firewall operations will be beneficial.
• Certifications such as PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent expert-level network security credentials.
• Prior experience working with AI-driven security dashboards, AIOps, or automated configuration baseline evaluation suites (e.g., Best Practice Assessments).

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.

It’s simple

we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.