Advanced Software Engineer

THE FUTURE IS WHAT WE MAKE IT

Advance Software Engineer (Honeywell Building Operation Center)

Singapore, Singapore

Building Automation | Honeywell Building Solutions

Lead the day-to-day technical and operational delivery of a team that monitors Honeywell’s Forge cloud applications. You will guide service-case resolution, strengthen connectivity and service performance, and turn platform data into opportunities that improve customer outcomes.

THE OPPORTUNITY

In this role, you will combine hands-on technical expertise with team leadership. You will help ensure service-level commitments are met, complex issues are driven to resolution, and operational insights are translated into improvements for customers, field teams, and the platform.

Leadership scope

This position includes people leadership and hands-on technical ownership, with accountability for team execution and service-level performance.

KEY RESPONSIBILITIES

• Lead and manage a team of software engineers, setting clear priorities and helping ensure service-level agreements are met.
• Oversee remote monitoring of Forge cloud applications, with a focus on system health, connectivity, and service performance.
• Guide the triage and analysis of Forge-generated service cases, supporting efficient resolution with Field Service Leaders and Field Service Professionals.
• Take ownership of complex or high-impact connectivity and performance issues, coordinating escalation and follow-through as needed.
• Use Forge data to identify potential Spot opportunities and ensure clear, actionable recommendations are shared with field service teams.
• Promote consistent incident-management practices, operational discipline, and effective knowledge sharing across the team.
• Partner with cross-functional and back-end development teams to improve system reliability, monitoring quality, and customer outcomes.
• Coach team members through technical problem-solving and support continuous capability development.

YOU MUST HAVE

• Diploma or bachelor’s degree from an accredited institution in Electrical, Electronics, Instrumentation, Controls Engineering, or a related technical discipline.
• 3+ years of software engineering experience, with a focus on monitoring and troubleshooting cloud-based applications.
• Working knowledge of a major cloud platform such as AWS, Microsoft Azure, or Google Cloud, including cloud-monitoring tools and practices.
• Experience collaborating with field service teams or comparable operational groups.
• Experience using logging, alerting, and incident-management systems to support timely issue resolution.
• Experience with Building Management Systems and Heating, Ventilation and Air-Conditioning (HVAC) systems.

WE VALUE

• Ability to identify energy waste or sub-optimal HVAC operation and recommend practical improvements.
• Knowledge of cybersecurity best practices for cloud environments.
• Strong analytical and problem-solving skills, with close attention to detail.
• Ability to work independently while collaborating effectively in a distributed team environment.