Salesforce Developer II

Job description (Financial Force-Certinia)

(Financial Force-Certinia) Level 2/Level 3 Product Support Analyst

The individual in this role will be responsible for providing advanced technical support for Salesforce applications, handling complex issues that require in-depth knowledge of system architecture, configurations, and integrations. As part of the Level 3 support team, the person will collaborate closely with both technical teams and business users to ensure the stability and performance of these systems.

Service Delivery

• Troubleshooting and resolving advanced technical issues related to Salesforce applications, including complex configurations.
• Analyzing and diagnosing root causes for issues escalated from Level 1 and Level 2 support teams, implementing long-term solutions to prevent recurrence.
• Handling system configurations, upgrades, and patches to ensure seamless operations.
• Managing integrations between Expensify, Salesforce, and other third-party systems, resolving related technical challenges.

Responsibilities

• Act as the subject matter expert for Salesforce, providing deep technical expertise and guidance for problem resolution.
• Collaborate with development, infrastructure, and database teams to address system issues, integrations, and configurations.
• Implement system enhancements, upgrades, patches, and fixes based on vendor guidelines, ensuring minimal disruption to business operations.
• Maintain and improve security configurations within Salesforce, ensuring compliance with security protocols and best practices.
• Conduct root cause analysis on critical incidents, developing preventive measures and optimizing system stability.
• Assist in data migration tasks and troubleshoot issues related to data integrity, reports, and queries.
• Providing guidance to Level 1 and Level 2 support teams for improved issue resolution efficiency.

Qualifications

Experience

4+years of experience in Level 2 or Level 3 technical support, with a strong focus on Salesforce.

Technical Skills

○ Proficient in Salesforce administration, including customizations, automation, and integrations.

○ Experience with Spring Boot–based microservices integrated with Salesforce, deployed across AWS and GCP environments. Skilled in managing CI/CD pipelines and containerized deployments. Knowledge of cloud infrastructure to ensure scalability, security, and operational efficiency.

○ Experience with CI/CD processes and hands-on knowledge of Java, HTML, CSS, SQL, and APEX.

○ Strong expertise in API integrations and troubleshooting synchronization issues between Salesforce and other enterprise applications.

○ In-depth understanding of system security, user roles, permissions, and compliance within Salesforce environments.

○ Familiarity with scripting and automation tools to enhance system performance and efficiency.

○ Good to have experience in developing AI based solutions.

Soft Skills

○ Excellent problem-solving skills with the ability to analyze and resolve complex issues.

○ Strong communication skills to interact effectively with technical teams and business users.

○ Ability to work independently and as part of a team in a fast-paced environment.

○ Strong documentation skills to ensure knowledge sharing and process standardization.

This role offers an opportunity to work in a dynamic environment, providing critical technical support for business applications and driving continuous improvements in system performance and efficiency.