Principal Software Engineer

Humana

Posted 2mo ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Automate asset and lifecycle management processes
Develop AI skills and automation patterns for EOL work orchestration
Design and implement automation across incident, problem, and change management
Build end-to-end workflows to reduce manual effort and cycle time
Integrate AI into operational workflows
Integrate and optimize ServiceNow, LeanIX, Apptio, CMDB
Ensure clean, automated data flow across systems
Build dashboards and insights for lifecycle risk, incident patterns, root cause trends
Enable real-time operational visibility

Bachelor's degree or equivalent work experience
10 or more years of engineering experience with automation, integration, or software/platform engineering
Experience with AI tools including Azure, Claude Code, OpenAI
Demonstrated experience simplifying complex operational processes through software engineering and workflow automation
Strong experience with APIs, scripting, and software development using technologies such as Python and/or JavaScript
Experience with ServiceNow development, configuration, integration, or workflow automation
Experience with cloud technologies and modern automation frameworks, with Azure preferred
Strong communication, systems thinking, and the ability to collaborate effectively across organizational boundaries
Passion for automation, simplification, and improving how work gets done across enterprise IT operations

Experience applying AI to IT operations, workflow orchestration, or enterprise service management
Knowledge of ITSM disciplines including incident, problem, and change management
Knowledge of CMDB, asset management, and technology lifecycle management practices
Experience integrating enterprise platforms such as ServiceNow, LeanIX, Apptio, and related data/reporting tools
Strong data mindset with experience using metrics to improve quality, automation outcomes, and operational performance

Skills