Google Analytics Consultant

Posted 9y ago

Educate the customers on product usage, from the basics to best practices mostly via emails/chat & phone calls.
Provide superior client technical support for Google Analytics Suite Products
Troubleshoot, escalate and respond to product support requests.
Complete Product Configuration (Feature Activation / Deactivation)
Identify and Escalate Product (GA360) bugs to the Analytics Escalation Team (TPE) or Eng Team
Coordinate with cross-functional teams including Product Management/Specialists, Sales, & Engineering teams to drive customer communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of customer satisfaction.

Skills