Staff Engineer, ServiceNow (CMDB & ATF)

REQUIREMENTS

• Experience - 5+ years
• Strong hands-on experience with ServiceNow platform testing and quality assurance processes
• Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory
• Strong knowledge of CMDB concepts, data governance, and data hygiene best practices
• Experience in designing, developing, and maintaining automated test scripts using ATF
• Good understanding of ServiceNow platform fundamentals and core functionalities
• Experience with Asset Management processes and ServiceNow Asset Management modules
• Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow
• Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub
• Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing
• Strong understanding of functional, regression, integration, and end-to-end testing methodologies
• Ability to independently drive QE initiatives and establish testing best practices
• Strong analytical, troubleshooting, and defect management skills
• Excellent communication and stakeholder management skills
• CSA certification or relevant ServiceNow certifications will be an added advantage

RESPONSIBILITIES

• Design, develop, execute, and maintain automated test cases using ServiceNow ATF
• Validate ServiceNow platform functionality across releases, enhancements, and configurations
• Perform functional, regression, integration, and end-to-end testing activities
• Ensure CMDB data quality and support data hygiene initiatives across the platform
• Validate Asset Management, Compliance, Auditing, and Security Control processes
• Perform testing and validation of integrations with third-party systems and applications
• Support ServiceNow upgrade and clone activities, including impact assessment and testing
• Identify, document, track, and manage defects through resolution
• Develop and maintain test plans, test cases, test scripts, and testing documentation
• Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables
• Provide testing sign-off and quality assurance recommendations for production deployments
• Analyze test results and provide actionable insights to improve platform quality and stability
• Drive continuous improvement initiatives for ServiceNow QE processes and test automation
• Ensure adherence to organizational quality standards, governance, and best practices

Bachelor’s or master’s degree in computer science, Information Technology, or a related field