IT Technical Support Specialist

Playtech

Location: Riga, , Latvia
Workplace: —
Employment: Full Time
Salary: —

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Posted 2mo ago

To be main contact point of contact for any technical issues;
Installation, administration and troubleshooting of desktops, laptops and servers running Windows OS and Linux;
Installation of professional studio equipment: cameras, lighting and audio;
Troubleshoot hardware and resolve technical issues with OS, MS Office, e-mail, network, etc.;
Full Windows OS setup, including drivers, BIOS and other related software;
24/7 monitoring of healthy functioning of all systems.
Previous proven experience in the delivery of IT support services;
Outstanding customer service skills with a positive outlook;
Good English knowledge (at least B2 level); Our company operates in an international environment, so knowledge of the English language is essential for effective cooperation with colleagues and successful performance of work tasks;
Good Windows OS skills - diagnosing network issues, installations, config and remote support, DHCP, DNS, Active Directory, MS Office 365;
Networking knowledge is an advantage;
Strong experience of problem solving, troubleshooting and fault-finding software applications issues;
Excellent documentation and knowledge sharing skills;
Able to translate technology into simple terms;
Flexibility to work in shifts is required, including night shifts and overtime, when needed.
Work in international and fast-growing company;
Extra paid vacation day for volunteering work;
Career growth possibilities;
Opportunity to participate in learning and development activities paid by company to rise qualification;
Gifts on holidays;
Health insurance;
Friendly colleagues and cool corporate events.

Skills

Windows
Linux
DHCP
DNS
Active Directory
Office 365

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