Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

• Provide freelance, on-site IT support at the client’s Colognes location
• Deliver both Level 1 and Level 2 technical support services
• Ensure smooth operation of IT infrastructure, systems, and tools
• Troubleshoot and resolve hardware and software issues efficiently
• Support end-users and address technical queries in a timely manner
• Maintain high levels of user satisfaction through effective service delivery
• Collaborate with team members and stakeholders to optimize IT performance
• Proven experience in both Level 1 and Level 2 IT support roles.
• Strong troubleshooting skills and a proactive approach to problem-solving.
• Excellent communication skills to work effectively with end-users and technical teams.
• Native German speaker and fluent in English.
• Familiarity with Microsoft Entra ID (Azure Active Directory administration).
• Experience using ServiceNow for ticket and incident management.
• Ability to work with and learn company-specific deployment and support tools.

All our positions are open to both women and men and are, of course, open to people with disabilities.