Service Desk Engineer trainee

Service Desk Engineer trainee - Cloud Counselage Pvt Ltd | Career Page

Service Desk Engineer trainee

Mumbai, Maharashtra, India

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Job Openings Service Desk Engineer trainee

About the job Service Desk Engineer trainee

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Job Overview

As a Service Desk Trainee, you will gain structured training on IT support operations. You will assist in providing first-level technical support to users, managing hardware, software, and network-related issues, while learning to solve common IT challenges.

What's for the Candidate

• Structured learning experience in IT support and service desk operations.
• Exposure to real-world IT issues and troubleshooting methodologies.
• Mentorship from senior engineers and support professionals.
• Opportunity to develop foundational IT knowledge and technical skills.

Key Responsibilities

• Respond to service desk tickets, troubleshooting software, hardware, and network problems.
• Learn to prioritize and resolve common IT issues such as printer errors, connectivity problems, and software installation issues.
• Help with setting up workstations, laptops, and other peripherals.
• Assist in monitoring and managing basic network operations.
• Document incidents and resolutions in the service desk system and ensure user satisfaction with timely responses.

Requirements

• Basic knowledge of operating systems (Windows, Mac OS) and common software.
• Familiarity with networking concepts such as IP addressing, DNS, and DHCP.
• Strong communication and customer service skills.
• Eagerness to learn and develop technical problem-solving abilities.
• A degree In progress in computer science, IT, or a related field.

Job Location: Remote/Hybrid/In-Office

Note

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