Software Developer-SCSM

Responsibilities

• Functions as a liaison to multiple business units. Serves as point of contact for issue reporting, tracking, resolution and validation.
• Aid in leading the analysis, design, testing, implementation, and support activities for Service Manager solutions
• Use Service Manager experience/knowledge to offer up best practices/solutions to identified business needs/issues
• Prepare documentation (requirements, recommendations, technical analysis)
• Prepare Mockups/Prototypes based on Requirements/Recommendations – use knowledge of Service Manager features/tools to offer up “solutions” to the identified requirements
• Troubleshoot any application side issues; document findings/solutions/fix, work with technical administrators to implement solution/fix
• Work with business units to develop and/or maintain their reporting needs
• Provide training for key stakeholders on current and future functionality
• Champions development guidelines and standards
• Develops and executes unit test plans and assists in the development and execution of system test plans
• Strong understanding of Software Development Lifecycle (SDLC)

Qualifications

• 6+ years of Administration/Analyst experience with at least 2 years focused in Service Manager related processes
• Strong analytical and complex problem solving skills.
• Working with all levels within an organization including senior executives, directors, managers, corporate and technical staff
• Strong customer service skills and focus
• Strong written and verbal communication skills
• Strong organization and interpersonal skills
• Enjoys working as a member of a team, fosters a team environment, is an active and positive participant in forming a team oriented culture.
• Able to work independently balancing shifting workloads and priorities.
• Demonstrates an aptitude for continuous learning and personal development (intellectually curious).
• Time management, prioritization and organization with the ability to prioritize activities and lead multiple tasks at once
• Experience implementing enterprise-wide solutions
• Proven ability to train and communicate SCSM features and functions to non-technical audiences
• Demonstrable experience administering SCSM
• Experience creating reports with Microsoft SSRS and the Service Manager Data warehouse

Technical Understanding

• General to advanced knowledge of the following

System Center Service Manager concepts

• Reporting/data warehouse
• Request offerings and templates
• User security roles
• Notification subscriptions and templates
• Experience with System Center Orchestrator a plus
• Exposure to Province Asset Management/Data Management a plus
• Experience with other applications in the System Center suite a plus
• Experience with PowerShell a plus
• Experience with Service Manager Authoring a plus
• Experience with SharePoint 2007 to SharePoint 2013 a plus

Education

• Bachelor's Degree from an accredited university

Thanks & Regards

Aravind Jakku

aravind.j@tekwissen .com