Manager Quality - Cyber

Quality is responsible for leading the strategic quality function across cyber security operations by driving enterprise-level governance, operational excellence, quality transformation, compliance readiness, and risk reduction initiatives. This role focuses on building scalable quality frameworks and enabling long-term operational maturity

Quality Strategy & Operating Model Leadership

• Define and lead the enterprise quality strategy for cyber security operations.

Build scalable quality operating models across

• SOC operations
• Incident response
• Threat and vulnerability management
• IAM
• Governance, Risk & Compliance
• Managed security services
• Establish enterprise-wide quality governance frameworks and assurance mechanisms

Governance, Risk & Compliance Management

• Drive governance and compliance alignment across cyber operations.

Oversee readiness for

• Internal audits
• External audits
• Regulatory assessments
• Client governance reviews
• Establish risk-based quality monitoring and escalation frameworks.
• Ensure adherence to organizational controls, client obligations, and regulatory requirements

Strategic Transformation & Operational Excellence

Lead strategic initiatives focused on

• Quality transformation
• Process maturity
• Operational stability
• Risk reduction
• Future-state enhancements
• Develop predictive and preventive quality frameworks using operational analytics.
• Drive automation and AI-enabled quality intelligence initiatives.
• Standardize governance methodologies, reporting structures, and quality scorecards.

Leadership & Stakeholder Management

• Partner with senior leadership, cyber delivery heads, and client stakeholders on quality strategy and operational improvements.
• Lead executive governance forums and quality review meetings.
• Provide strategic recommendations based on operational trends and risk insights.
• Influence operational teams to drive accountability and quality culture

Reporting, Analytics & Decision Support

• Define KPI/KRI frameworks and governance metrics.
• Oversee executive dashboards, governance reports, and quality analytics.
• Use trend analysis and operational insights to support strategic decision-making.
• Monitor effectiveness of quality controls and improvement initiatives

Team Leadership & Capability Development

• Lead and manage quality teams across multiple functions or accounts.

Drive

• Resource planning
• Performance management
• Capability development
• Succession planning
• Build a culture focused on continuous improvement and operational excellence

Educational qualifications

Bachelor’s degree (mandatory)

• Computer Science / IT / Cybersecurity / Engineering / Information Systems

Preferred

• MBA (Strategy / Operations / IT)
• MSc Cybersecurity

Work experience

• 7-10 years experience cybersecurity operations / governance
• Extensive experience in quality / audit / operational excellence
• Strong experience managing quality governance, operational excellence, or delivery oversight across one or more of the following cyber security service areas (4+years) -
• Identity & Access Management (IAM)
• Experience governing IAM operations including access provisioning, access certification, SSO, WAM, federation, and role-based access controls.
• Managed quality oversight for user access lifecycle management, compliance adherence, and audit readiness activities
• Third-Party Security Risk Management (TPRM)
• Experience supporting quality governance for third-party/vendor security assessments, risk monitoring, and remediation tracking.
• Oversaw operational quality and reporting for vendor risk management, compliance governance, and risk analytics processes.
• Managed Detection & Response (MDR) / SOC Operations
• Experience managing quality governance for SOC operations, threat monitoring, incident response, and security investigations.
• Led oversight of incident management quality, SLA adherence, escalation governance, and operational risk mitigation
• Application Security (AppSec / TSA)
• Experience governing quality processes for application security testing including SAST, DAST, SCA, and penetration testing activities.
• Managed oversight of vulnerability remediation tracking, secure SDLC adherence, and application risk reporting

Proven experience in

• Designing and implementing quality frameworks
• Leading enterprise audit programs
• Managing multi-account portfolios

Strong track record of

• Driving transformation initiatives
• Stakeholder management at senior level
• Leadership Competencies
• Strategic thinking and decision-making