Application Support Engineer

Application Support Engineer | Careers | AvePoint Opens in a new window Opens an external website Opens an external website in a new window

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. You may change your settings at any time or accept the default settings. You may close this banner to continue with only essential cookies. Privacy Policy

Manage Preferences Accept All Reject Non-Essential

Storage Preferences

Application Support Engineer

Location

Singapore

Department

Customer Success

Posted Date

8/6/2026

About AvePoint

AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28,000 organizations and 6,000 channel partners to protect, secure, and govern their entire AI estate across data, infrastructure, AI and agents for Microsoft, Google, Salesforce, and other leading cloud environments — so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more, visit www.avepoint.com.

What You Will Be Doing

As an Application Support Engineer, you will play a critical role in supporting enterprise applications and ensuring smooth system operations for our clients.

You will work closely with customers, project teams, developers, QA engineers, and R&D teams to investigate issues, troubleshoot application problems, perform root cause analysis, and drive issues to resolution.

This role is ideal for candidates who enjoy technical troubleshooting, system investigations, SQL queries, APIs, log analysis, and client interaction in a fast-paced environment.

Key Responsibilities

• Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Provide Level 1 and Level 2 application support to enterprise clients
• Investigate, troubleshoot, and resolve application and system-related issues
• Perform root cause analysis and replicate reported issues for deeper investigation
• Work closely with developers and QA teams to facilitate bug fixing and system improvements
• Monitor and manage support tickets while ensuring SLA compliance
• Analyze logs, system behavior, and database records to identify issues
• Support system testing activities including SIT, UAT, and production validation
• Assist in application deployment activities, patches, and release support
• Maintain proper documentation including issue tracking, release notes, user guides, and troubleshooting knowledge base
• Conduct user training and provide guidance to clients on system usage and troubleshooting
• Communicate professionally with internal teams and external stakeholders regarding issue status and resolutions
• Continuously improve support processes and customer experience

What We Are Looking For

• Diploma or Degree in Information Technology, Computer Science, Software Engineering, or related disciplines
• Min. 2–4 years of experience in Application Support / Technical Support / Production Support roles
• Experience supporting web-based or enterprise applications
• Strong troubleshooting and analytical skills
• Familiarity with SQL queries and database investigation
• Exposure to APIs, logs investigation, or system monitoring tools is advantageous
• Experience working with ticketing systems such as Jira, ServiceNow, or similar tools
• Exposure to SIT/UAT testing or release support activities is preferred
• Good communication skills and ability to work with both technical and non-technical stakeholders
• Customer-oriented mindset with strong ownership and problem-solving abilities
• Able to converse with mandarin speaking clients.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Why AvePoint?

We are invested in the success of our colleagues, partners, customers, and community. We do this by promoting global collaboration and taking pride in helping, sharing, mentoring, and coaching each other.

Life at AvePoint

Similar Job Positions

Senior Business Analyst Singapore

Business Analyst Singapore

Business Analyst Singapore

Ready to see AvePoint in action?

Experience the power of comprehensive data protection that goes beyond traditional solutions.

Get a Demo

By clicking 'Get a Demo,' you agree to the use of your data in accordance with AvePoint's Privacy Notice, including for marketing purposes.

Solutions

Platform

Resources

Services

About

Solutions

Need

• Foundational AI Readiness
• Agentic AI Governance
• Cloud ROI & Optimization
• Security Posture Management
• Ransomware Protection & Disaster Recovery
• Regulatory Compliance & Information Lifecycle
• Cloud Transformation & Modernization
• Multi-Tenant Management at Scale
• Operational Governance

Industry

Environment

Partners

Platform

For Organizations

• Records & Information Lifecycle Management
• Cloud Backup & Ransomware Defense
• Data & Security Insights
• Express Recovery for Microsoft 365
• Policy Enforcement & Drift Control
• Content and Identity Migration
• Access & Power Platform Governance
• Adoption & Usage Analytics
• Automated Workspace Management
• Secure Messaging & Virtual Data Rooms
• License & Cost Management
• Data Owner Engagement

For Partners

Resources

By Type

• Account Portal
• Customer Stories
• eBooks
• Webinars
• Blogs
• Events
• Analyst Reports
• Product Brochures
• #shifthappens

By Topic

• Disaster Recovery
• Cloud Backup Complete Guide
• Data Sovereignty
• Information Lifecycle Management
• Data Residency
• Zero Trust AI
• AI Governance
• Managed Service Providers

Services

AvePoint Client Services

• Advisory & Implementation
• Deployment Services

About

Company

• Overview
• History
• Leadership
• Corporate Responsibilities
• Awards
• Careers
• Investor Relations
• Newsroom
• Contact Us

2026 © All Rights Reserved | AvePoint, Inc

• Sitemap
• Terms & Conditions
• Privacy Notice
• Trust Center
• AvePoint Anonymous Reporting Hotline

Back to top