Workforce Management Analyst

Job details mentioned below-

Position

Workforce Management Analyst

Location

Las Vegas, Nevada

Duration

5 to 6 Months

Mandatory

• Must be able to type.
• Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily management.
• Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word).
• Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required.
• Must have good mathematical skills and a basic understanding of call center and workforce management terminology and call center productivity metrics.
• Must demonstrate and upbeat and positive disposition.
• Must be highly motivated, proactive individual and independent thinker.
• Must be able to handle multiple tasks in a high volume, fast paced environment.
• Must be able to motivate and inspire the team to achieve desired results.
• Knowledge of computer, telecommunications functions and systems, customer service and telemarketing. Excellent, developmental and motivational skills required.

Desired

• Some knowledge of IEX or other scheduling software, SQL, VB and Showcase preferred but not required.
• Reservations or Front Desk experience preferred but not required.

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