Engagement Advisory Manager - Unified Support

As an Engagement Advisory Manager, you will help customers achieve successful outcomes through proactive, scalable engagement across the customer lifecycle.

• Manage short-term customer engagements, supporting onboarding, adoption and long-term customer success.
• Use customer feedback and data to identify needs, risks and opportunities for improvement.
• Create and promote reusable knowledge and self-service assets to support customers and partners at scale.
• Collaborate across IFS teams to resolve issues, share insight and improve the customer experience.
• Deliver clear one-to-many communications, including webinars, written guidance and digital outreach.
• Support customer advocacy, referenceability, retention and renewal outcomes.

Keys to Success

Success in this role requires strong customer focus, clear communication, commercial awareness and the ability to turn insight into action.

• Customer-first, proactive and outcomes focused.
• Confident communicator across customer and internal stakeholder groups.
• Data-led, commercially aware and able to prioritise effectively.
• Collaborative, influential and comfortable working across teams.
• Curious about products, customer use cases and continuous improvement.
• Resilient, professional and aligned to IFS values.
• A proven background in a similar role within Enterprise Software and Services Industry
• Demonstrated expertise in delivering Customer success
• Tertiary education in a relevant discipline or proven equivalent knowledge
• Natural skills in building relationships and using initiative to get the job done
• Strong team player and networker
• Negotiating skills within a context of potentially conflicting interests.
• Comfort working within a matrix-rich organisation

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.