ServiceNow Business Analyst

Job details mentioned below

Title

Business Analyst

Duration

12+ Months

Location

Raleigh NC

Description (including, but not limited to)

Managing business analysis work or projects with distinct deliverables to a solution

Identifying and documenting business processes, issues, value levers, metrics, and capabilities

Collecting, organizing, and analyzing data

Completing analysis and documentation of as-is capabilities

Conducting interviews to gather business requirements

Conducting industry, competitive and State analyses (strategic, financial, operational), business case development, as well as market research for benchmarking

Supporting required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.

Supporting change management and communications programs and activities

Performing PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks

Required Skills

Proven experience in business process analysis, requirements development, implementation, testing and documentation

Working knowledge of the application development life cycle

Strong analytical and conceptual skills

Proven working knowledge of business process improvement and process modeling

Demonstrated strong written and verbal communication skills and experience with Microsoft Suite

The ability to take complex end-user requirements to automated process workflow

Ability to work independently and with a team

Implementing business processes in ServiceNow

All your information will be kept confidential according to EEO guidelines.