IT Support Officer

KEY RESPONSIBILITIES

• · Responsible for installation and configure hardware and software components
• · Repair or replacement of damaged hardware
• · Upgrading systems to enable compatible software
• · Ensure Installation and upgrading of working antivirus software
• · Testing and evaluation of new technology
• · Performing tests on new hardware and software
• · Define software, hardware and network requirements
• · Troubleshoot hardware and software issues
• · IT support officer ensure they provide IT consulting in various departments and assist managers in IT.
• · IT support officer also provide proper assistance to staff and various customers of the organization.
• · Training the customers to use hardware and software programs to enhance the available IT support.
• · Diagnose any user faults, email configuration and mailbox creation.
• · They must also identify errors and register complaints related to IT.
• · IT support officers should also monitor the performance of each IT system.
• · The Support Officers must also resolve computer software to upgrade IT systems.
• · Support Officers must also ensure the security of IT systems.
• · IT support officers must also document processes and then conduct IT-related tests to diagnose problems.
• · They must keep in mind the latest IT trends and technological advancements.·
• Ensure that all departments use technology profitably and comply with regulatory standards.
• · Responsible for supervision of system infrastructure to ensure functionality and efficiency.
• · Build quality assurance and data protection processes.

REQUIRED EXPERIENCE AND SKILLS

• · Bachelor’s Degree in Computer Engineering, Computer Science, IT, Telecommunications or related field
• · A minimum of 2years relevant work experience providing IT support in a corporate or high paced environment;
• Experience conducting business requirements gathering & analysis and providing the relevant technical support to meet these needs;
• Certificate in Database Administration or Development;
• Good understanding of current IT security and data protection standards;
• Demonstrated understanding of IT Management;
• Strong troubleshooting and critical thinking skills with the ability to investigate issues and requirements and identify and prioritize appropriate solutions;

PERSONALITY REQUIREMENTS/TRAITS

• Outstanding communication skills
• Excellent analytical skills.
• Strong work ethics
• Technology-driven
• Result and Service Oriented