Customer Operations Analyst

Change the world. Love your job.

If you would like to be a member of a high-energy, dynamic team who has accepted the challenge of moving the company into the future, this position may be for you. In this role, you'll design and implement technical solutions and/or business process changes aligned to our global talent management strategy.

Description

Forecasts organization material or product requirements needed to support capital optimization, corporate strategy and production/sales objectives.

Interfaces between internal and external stakeholders when forecasting and planning materials and products. Plans and manages inventory levels for optimal inventory deployment, as well as ensuring inventory meets service level requirements.

Drives profitability and customer satisfaction by balancing inventory levels and order fulfillment while managing a sustainable, cost-effective structure.

Analyzes demand, supply and shipment trends using statistical tools and other forecast methodologies to identify opportunities, tradeoffs, impacts and risks to revenue and business plan objectives.

Provides input to management and interfaces with customers, marketing, sales and production.

Minimum Requirements

• Minimum Bachelor's degree in Supply Chain Management or related field
• Minimum of 2 years' experience

Preferred Qualifications

• Strong verbal and written communication skills
• Demonstrated strong analytical and problem-solving skills
• Ability to work in teams and collaborate effectively with people in different functions
• Ability to take the initiative and drive for results
• Strong time management skills that enable on-time project delivery
• Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment
• Demonstrated ability to build strong, influential relationships
• Possess strong critical thinking and problem-solving skills
• Proven experience influencing opinions and gaining consensus
• Possess high energy, helpful attitude, be self-motivated, and be able to consistently contribute towards a positive work and team environment