Associate Process Manager

Associate Process Manager - eClerx Career Site Careers

Skip to main content.

View More Jobs

Associate Process Manager

Mumbai, Maharashtra, India

Trending

Job Description

API Developer

Apply Now

Job Info

• Job Identification 82605
• Posting Date 03/27/2026, 08:12 AM
• Locations Building # 11, 1st Floor,K Raheja Mindspace, Plot # 3,TTC Industrial Area,Thane Belapur Road,Airoli , Mumbai, 400708, IN

Legend

Jobs at a location

Group of locations

© Oracle CorporationTermsLegal Notices

Use control and scroll to zoom the map

Use two fingers to move the map

Building # 11, 1st Floor,K Raheja Mindspace, Plot # 3,TTC Industrial Area,Thane Belapur Road,Airoli , Mumbai, 400708, IN

Copy to Clipboard

Similar Jobs

• Associate Process Manager Pune, Maharashtra, India Posted on 09/03/2026 Trending

JOB DESCRIPTION

• Lead and manage a team of 15–20 customer support associates, driving performance, engagement, and retention.
• Monitor key operational KPIs including CSAT, SLA, Quality, Productivity, Attendance, and Adherence.
• Conduct regular coaching, performance reviews, and action planning to improve individual and team performance.
• Handle customer escalations, conflicts, and PIPs, ensuring timely resolution and service recovery.
• Analyze operational data, prepare performance reports, and conduct RCA and process improvement initiatives.
• Partner with Quality, Training, and WFM teams to improve customer experience, resolution rates, & overall business performance.
• Associate Process Manager Pune, Maharashtra, India Posted on 10/21/2025 Trending
• Associate Process Manager Pune, Maharashtra, India Posted on 07/22/2025 Trending
• Associate Process Manager Pune, Maharashtra, India Posted on 02/09/2026 Trending

See More Jobs

I am an employee

Are You Still With Us?

It seems you've been gone for a while. For security reasons we will end your session automatically in 03:00 unless you would like to continue working.

End Session Continue Working

Work Summary

This summary is generated by AI Assist. Click inside the summary text box to make changes as necessary.

1000

Required

Discard Add Summary

Page Associate Process Manager - eClerx Career Site Careers loaded