Technical Support Engineer

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary

Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives.

Principal Responsibilities

• Provides value added solutions for the company and its defined supplier(s) growth plans and business.
• Identifies, defines, implements and supports hardware and software based solutions through the engineering development process.
• Develops key engineering and marketing relationships within the company's supplier business units to drive collaboration and solution development at the engineering level.
• Identifies and creates opportunity demand for identified products, coordinating the supporting seminars, training and resource awareness that drives growth plan success for defined supplier(s)
• Performs analysis and reports results of various suppliers programs impact on customer(s) notifying the Director Supplier Manager (DSM) and supplier of success, issues and future growth plan strategies
• Maintains and drives trending knowledge of products, competitors, technology and customers in the assigned supplier product market
• Identifies and maintains field supplier relationships to create demand for products and services.
• Applies technical/marketing/product expertise to position company as the distributor of choice to suppliers.
• Drives assigned product family through with the company’s and supplier’s local sales teams and customer by attending supplier meetings establishing sales and marketing programs in coordination with the DSM and Supplier Business Manager (SBM) as applicable to increase assigned product knowledge for customers and company sales representatives.
• Identifies and communicates roadblocks to Product Business Groups (PBGs) and makes recommendations for improvement; supports PBGs objectives; evaluates market conditions and identify inventory strategies; participate in Total Available Market (TAM) to Distribution Total Available Market (DTAM) conversion plans.
• Other duties as assigned.

Job Level Specifications

• Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level.
• Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions.
• Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality.
• Collaborates with immediate management and team members within the department or function.
• Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy.

Work Experience

• Typically less than 2 years with bachelor's or equivalent.

Education and Certification(s)

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.