Cloud Support Engineer

Posted 3mo ago

The Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.

Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
Implementation of Customer change requests in compliance with the Change Control regime.
Incident response including troubleshooting of the infrastructure related issues and collaboration with Technology teams on troubleshooting of platform related issues.
Strategy Platform administration and troubleshooting.
Maintaining high quality documentation for all related tasks.

Technical education or experience in IT roles strongly preferred.
AWS, Azure, Linux, GCP and containers (Kubernetes) experience strongly preferred.
Practical experience managing critical customer issues is a plus.
Must possess an enthusiastic personality and foster a positive work environment.
Strong written and verbal communication skills in English is a must. Fluency in German is a plus.
Well-organized with effective time management skills.
Team player - always willing to give support to others and ask for help if needed.
Ability to work independently.
Attention to detail.

Available to work from the Warsaw office at least 3 days a week.
The annual gross salary ranges from PLN 140k-160k gross
The recruitment process includes online assessment as a first step (logic) - please check also your SPAM folder

Skills