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Help Desk Support

Infojini
Location
Dallas, TX, United States
Workplace
—
Employment
Contract
Salary
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Posted 9y ago

  • Service performance and availability monitoring
  • Active Directory account creation
  • Data backup and
  • Desktop software installs
  • Emergency notifications and escalations
  • Troubleshoots end-user hardware and software related issues
  • Provides superior customer service
  • Remote Desktop Support.
  • Answer Service Desk/Help Desk calls
  • Working service tickets
  • Other Technical duties as assigned

Skills/Experience

Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management

Strong electro-mechanical aptitude

Experience using logic and methods to solve difficult problems with effective solutions

Experience finding hidden problems

A+

MCP or MCAS or MOS certification

Strong at honest analysis, and finding hidden answers to problems.

Strong customer service communication skills

Preferences

ITIL

All your information will be kept confidential according to EEO guidelines.

Skills

  • Active Directory
  • Model Context Protocol

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