Agile Scrum Lead

Summary

We are looking for a servant-leader and delivery facilitator to enable a Salesforce Product POD operating in a Product-Oriented Delivery model. This role partners closely with Product Management, Product Ownership, Engineering, Architecture, DevOps, and business stakeholders to help the POD own delivery from intake and discovery through production release and measurable outcomes.

This role is ideal for someone who thrives in a fast-paced enterprise environment, strengthens team autonomy and accountability, removes delivery friction, and uses data to improve flow, predictability, quality, and customer value.

What You’ll Do

Enable & Protect the Product POD

• Serve as the delivery lead and servant leader for a cross-functional Salesforce Product POD.
• Create the conditions for Product, Engineering, QA, Architecture, and DevOps to operate as one outcome-focused team.
• Protect committed work from unnecessary disruption while enabling intentional reprioritization when product or customer needs change.
• Drive accountability for commitments, delivery dates, risks, dependencies, and completion of work.

Facilitate Product Delivery Ways of Working

• Facilitate the POD’s delivery cadence, including planning, backlog refinement, daily coordination, reviews/demos, retrospectives, and other working sessions needed to move outcomes forward.
• Partner with Product Managers and Product Owners on backlog readiness, prioritization, sequencing, acceptance criteria, demo readiness, and release planning.
• Maintain clear Definition of Ready and Definition of Done expectations and reinforce agreed engineering and delivery standards.
• Adapt Agile practices to the needs of the Product POD rather than relying on program-level ceremonies as the primary operating mechanism.
• Facilitate release readiness and production coordination for POD deliverables, including release bridge support when required.

Drive Flow, Predictability & Transparency

• Monitor progress against product roadmap commitments, iteration goals, release milestones, and measurable product outcomes.
• Use flow and delivery metrics such as throughput, cycle time, lead time, work in progress, capacity, aging work, predictability, and planned-versus-delivered value to identify improvement opportunities.
• Maintain Jira dashboards and strong backlog, feature, story, dependency, and release hygiene.
• Surface and remove impediments quickly; escalate systemic blockers using data and clear business impact.
• Coordinate dependencies and integration points across Product PODs and shared enterprise teams.
• Partner with DevOps and Configuration Management to resolve environment, deployment, and release constraints.

Partner with Product Leadership & Stakeholders

• Work day-to-day with Product Directors, Product Managers, and Product Owners to translate product priorities into executable delivery plans.
• Provide transparent delivery health, risks, tradeoffs, dependencies, capacity insights, and forecast information to support product decisions.
• Facilitate alignment between business outcomes, product priorities, technical delivery, and release readiness.
• Help the POD make data-informed tradeoffs and protect focus when demand exceeds available capacity.

Build Culture, Ownership & Continuous Improvement

• Foster a culture of shared ownership, collaboration, psychological safety, accountability, and high engagement.
• Coach the POD toward greater self-management and reduce dependency on centralized delivery coordination.
• Use retrospectives, delivery data, stakeholder feedback, and production outcomes to drive continuous improvement.
• Promote learning, experimentation, quality, and customer-focused decision making across the POD.

What You Bring

• 7+ years of experience in Agile, product, technology, or enterprise delivery environments.
• 5+ years in a Scrum Lead, Scrum Master, Delivery Lead, Product Delivery, or comparable team-enablement role.
• Strong understanding of Agile values and principles, product-oriented delivery, flow-based delivery, and modern software development practices.
• Experience partnering directly with Product Managers, Product Owners, Engineering Leaders, and cross-functional technology teams.
• Strong facilitation, coaching, conflict resolution, stakeholder management, and change leadership skills.
• Proficiency with Jira, delivery dashboards, flow metrics, capacity planning, dependency management, and delivery forecasting.
• Ability to using capacity, risk, value, and delivery data.

Preferred Qualifications

• Scrum Master, SAFe, Product, Kanban, or Agile coaching certification.
• Experience supporting a transition from project/program or ART-based delivery to a Product-Oriented Delivery model.
• Experience in enterprise product operating models, cross-POD coordination, and decentralized delivery governance.
• Exposure to DevOps, release management, production support, and environment coordination.
• Experience with Salesforce platforms such as CPQ, Salesforce Service Cloud (SFSC), and Salesforce Field Service / SFM is a strong plus.

Success in This Role

• Product PODs demonstrate clear ownership from intake through production release and outcome measurement.
• Improved delivery predictability, flow, and roadmap confidence with less work aging or carrying over.
• Faster identification and resolution of dependencies, risks, and impediments.
• Stronger alignment between Product, Engineering, business stakeholders, and shared enterprise teams.
• Healthy team engagement, increasing POD autonomy, and a sustained culture of continuous improvement.
• Clear visibility into customer and business value delivered—not only activity or output.