[Remote] AI Application Engineer

Note

The job is a remote job and is open to candidates in USA. Lenovo is a global technology company focused on AI-enabled devices, infrastructure, software, solutions, and services. The AI Application Engineer will lead the commercialization and deployment of Lenovo’s Customer Service AI Solution by supporting technical pre-sales, developing AI proofs of concept, implementing customer integrations, and translating client needs into product models and R&D priorities.

Responsibilities

• Technical Pre-Sales: Partner with business development and sales teams to pitch Lenovo’s AI offerings, demonstrating technical feasibility and handling deep architectural discovery with client IT teams
• Rapid POC Development: Design and build functional, high-impact AI Proof-of-Concepts (POCs) demonstrating RAG (Retrieval-Augmented Generation) capabilities, model accuracy, and system integration
• Custom Integration Development: Write production-grade, fault-tolerant Python/TypeScript connectors, data transformers, and workflow scripts to link Lenovo’s AI platform with legacy customer CRM, IVR, and database systems (e.g., Salesforce, ServiceNow, on-prem databases) with a "Zero Rip-and-Replace" philosophy
• On-Site Ingestion & Operations: Lead the deployment of containerized (Docker, Kubernetes) AI solutions within client-managed private or hybrid cloud environments
• Field-Driven Product Design: Act as a technical Product Manager in the field, clarifying ambiguous customer requirements, creating structured solution designs, and defining repeatable product models
• R&D Feedback Loop: Package local client-side customizations and feature requests into reusable, productized templates and advocate for their inclusion in core platform R&D roadmaps
• Internal Sales Enablement: Develop and deliver technical training to internal sales, delivery, and marketing teams to build organization-wide capability in pitching and positioning our AI offerings
• Value Instrumentation: Design and implement telemetry (using structured logs, open-source tracing, or Prometheus) to track, measure, and mathematically prove business-level KPIs (e.g., Average Handling Time reductions, first-contact deflection, and ROI) directly to client stakeholders

Skills

• Bachelors Degree in Computer Science, Engineering or related field
• Engineering Practice: 3–5+ years of software engineering, solution engineering, or systems integration experience in a customer-facing or consultative capacity
• AI Application Experience: Hands-on experience building, testing, or deploying applications utilizing LLM APIs, vector databases, and GenAI orchestration frameworks (e.g., LangChain, LlamaIndex, OpenAI/Claude APIs)
• Full-Stack Tooling: Proficient in Python (FastAPI, Flask) or JavaScript/TypeScript (Node.js, React) and building REST/GraphQL API integrations
• Infrastructure Knowledge: Experience working with cloud platforms (AWS, Azure, or GCP) and containerization tools (Docker)
• This role offers the flexibility to be home-based anywhere in the United States
• This role will require travel which may be up to 25%
• Enterprise SaaS Platforms: Strong experience integrating with major enterprise developer platforms (e.g., Salesforce, ServiceNow, HubSpot, or Veeva)
• Product Mindset: Demonstrated experience capturing ambiguous requirements and documenting them as structured technical requirements or solution architectures
• Grit & Problem-Solving: Ability to debug complex data-flow, networking, and rate-limiting issues under tight timelines in live client environments

Benefits

• Individuals may also be considered for bonuses and/or commissions.
• This role offers the flexibility to be home-based anywhere in the United States.
• If you're near our Chicago or Raleigh offices, we follow a friendly hybrid model with three days a week in the office - great for collaboration and connection!

Company Overview

• As part of the Lenovo family, Motorola Mobility is creating innovative smartphones and accessories designed with the consumer in mind. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.motorola.com/.

Company H1B Sponsorship

• Motorola Mobility (a Lenovo Company) has a track record of offering H1B sponsorships, with 18 in 2026, 25 in 2025, 26 in 2024, 33 in 2023, 34 in 2022, 26 in 2021, 60 in 2020. Please note that this does not guarantee sponsorship for this specific role.