Helpdesk Support

Skills and Experience Needed

• High School Diploma or GED required.
• Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required.
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
• Ability to provide an excellent customer service that results in high customer satisfaction.
• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior.

We need people that have used Windows 7 and done troubleshooting with the product. Office 2007 and 2010 people should know how to troubleshoot the issues with the product. Networking experience on troubleshooting an issue with an Internet \ network being down.

"The type of candidate we are looking for has to have a good working knowledge of the Windows operating systems and messaging/collaboration programs coupled with solid troubleshooting skills. If they have had previous call center experience that certainly helps, but without the basic skills, they can’t pass the technical assessment. We would also like to be sure the candidates have working knowledge of how a network\ internet works and the troubleshooting knowledge."