Service Support Analyst

Job details mentioned below

​Title

Service Support Analyst

Location

Raleigh, NC

Duration

​4+ months contract

Client

Direct Client

Description

Experience with problem/resolution help desk ticketing systems. Knowledge of operating systems (windows 7 and higher) and the capabilities and limitations of computer and peripheral equipment; ability to communicate technical issues with both technical and non-technical clients, the ability to develop and maintain relationships with clients, stakeholds and diverse/varied function users, the ability to facilitate “teamwork” among team members, clients and peers. Ability to establish and maintain effective working relationships; ability to comprehend, analyze and interpret problems to determine possible solutions; considerable knowledge of ms office 2013/2016 and be able to train users; knowledge of user account security; should understand active directory, and network communication protocols. Management prefers a self-starter with the ability to accomplish tasks with minimal supervision. Some overnight travel is required. Candidate will need to be able to lift 50 pounds.

Skills

Experience with problem/resolution help desk ticketing systems.

Knowledge of operating systems (windows 7 and higher).

Understand capabilities and limitations of computer and peripheral equipment.

Ability to communicate technical issues with both technical and non-technical clients.

The ability to develop and maintain relationships with clients, stakeholds and diverse/varied function users.

The ability to facilitate “teamwork” among team members, clients and peers.

Ability to establish and maintain effective working relationships.

Ability to comprehend, analyze and interpret problems to determine possible solutions.

Considerable knowledge of ms office 2013/2016 and be able to train users.

Knowledge of user account security.

Understand active directory, and network communication protocols.

Desktops/laptops imaging and pc setup from start to finish.

Network Design/Layout

All your information will be kept confidential according to EEO guidelines.