ICT Engagements Coordinator

• Coordinate assigned ICT projects and initiatives/engagements through initiation, planning, execution, monitoring and closure under the direction of the Project Manager or designated Operational Actor.
• Prepare and maintain scope, plans, schedules, milestones, work packages, acceptance criteria and project-control records in line with PM², Agile or other approved methods.
• Track progress, resources, risks, issues, changes and dependencies; escalate deviations and decisions requiring action.
• Coordinate several small or medium-sized initiatives in parallel and support timely delivery of agreed outcomes.
• Other specific duties as assigned by supervisor.

ICT infrastructure engagement and technical readiness

• Coordinate engagement across technical teams, including networks, cloud/data centre, cybersecurity, databases, IAM, modern workplace, monitoring, service desk and any other engaged teams.
• Facilitate technical scoping and readiness activities covering environments, access, capacity, integration, testing, architecture, security and operational dependencies.
• Coordinate interfaces between technical teams, business owners and specialist functions without replacing their technical responsibilities.
• Identify blockers and cross-team dependencies and follow them through the agreed governance and escalation routes.
• Other specific duties as assigned by supervisor.

Stakeholder, supplier coordination

• Organise and facilitate project meetings, technical workshops, status reviews and decision sessions, maintaining clear agendas, minutes, actions and decision records.
• Coordinate communication and follow-up with business stakeholders, technical teams, external suppliers and consultants.
• Support the drafting and preparation of Procurement Requests, Requests for Service, Terms of Reference and related inputs.
• Support supplier mobilisation and contract implementation by tracking actions, man-days, deliverables, acceptance evidence and dependencies.
• Other specific duties as assigned by supervisor.

Governance, reporting, transition and improvement

• Maintain current plans, status reports, dashboards, action plan, decision, dependency and change logs and an auditable project repository.
• Prepare concise management reporting and briefing material.
• Coordinate testing, acceptance, handover, operational readiness, knowledge transfer, closure and lessons learned.
• Propose practical improvements to coordination, templates, reporting and knowledge reuse across DOS.
• Other specific duties as assigned by supervisor.

Certifications

At least 1 certificate among

• PM² or an equivalent certification
• PRINCE2 or an equivalent certification
• PMP or an equivalent certification

Each equivalent certification must be recognized internationally (subject to acceptance as a valid credential by the Contracting Authority)

Knowledge

• Strong knowledge of ICT project lifecycle, governance and delivery methods, including PM² or equivalent
• Good understanding of ICT infrastructure domains, including networks, data centre/cloud, databases, identity and access management, workplace services, monitoring and operations
• Good knowledge of planning and control tools: schedules, milestones, action, decision, dependency and change logs
• Good understanding of ICT service management, change, operational readiness and transition to service
• Good knowledge of stakeholder, supplier and contract coordination in an ICT environment
• Ability to translate business needs into clear technical coordination actions, scope, deliverables and acceptance criteria

Skills

• Strong analytical, organisational and problem-solving skills, with the ability to manage several priorities
• Excellent communication, facilitation, reporting and documentation skills; proactive and able to work effectively with technical teams, managers, business stakeholders and suppliers

Experience

• At least 3 years of experience coordinating ICT projects or technical initiatives at a similar position
• Experience coordinating at least two ICT infrastructure projects or initiatives involving several technical domains
• Experience coordinating dependencies across at least three of the following: network, cloud/data centre, databases, IAM, endpoint/workplace, cybersecurity/architecture, monitoring or service operations
• Experience supporting supplier engagement, procurement documentation, proofs of concept or implementation of ICT contracts
• Practical experience with project and service-management tools such as Azure DevOps, ServiceNow, Jira, MS Project, Planner or equivalent