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Global Support & Customer Success Representative - Questar Auto Technologies - Career Page Skip To Job Description

Join our team and be a part of revolutionizing the automotive industry! We are a cutting-edge predictive vehicle health & driver behaviour company that offers mobility insight solutions based on advanced analytics and vehicle engineering knowledge. We are the market leader in collecting vehicle data, understanding it, and delivering deep valuable insights to OEMs & Fleet Managers with the most comprehensive and proactive approach to car health.

At our company, we believe in fostering a culture of innovation, collaboration, and passion for driving change.

As a member of our team, you will have the opportunity to work with the latest technologies and contribute to a product that is making a tangible difference in people's lives and the environment.

Whether you are an engineer, data scientist, or sales professional, we are always looking for talented individuals who share our vision for a smarter and more efficient future in the automotive world.

Join us today and help us drive the industry forward!

Global Support & Customer Success Representative

Herzliya, Israel

Part Time to Full Time

Student (College)

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Responsibilities

• Responding to customer inquiries across various channels
• Handling, tracking, and documenting customer cases in internal systems
• Coordinating with relevant company teams as needed
• Meeting defined targets and service-level agreements (SLA)
• Combining customer-facing communication with back-office operational tasks

Requirements

• Availability for 24/7 shift work, including nights and weekends
• Strong service orientation and customer-centric mindset
• Proficiency in Office 365 and Excel
• Fluency in English (reading, writing, and speaking) – mandatory
• Excellent verbal and written communication skills
• Previous experience in a support or call center – an advantage
• Additional languages – an advantage
• Technical background and affinity for the automotive field - an advantage
• Suitable for students, including part-time positions
• Hybrid work model based in Herzliya

Who we are?

Questar Auto Technologies is a company at the forefront of the automotive industry, introducing innovative AI technology for predictive vehicle health & Driver behavior. We help our clients in the automotive sector, including automakers and fleet operators, to unlock the value of their vehicle data and make informed decision through insights delivered to them through our systems. Our solution combines cutting-edge AI-based analytics software, advanced data analytics, and extensive experience in the commercial vehicles industry telematics. By performing deep learning both onboard vehicles and in the cloud, Questar's technology can predict potential issues before they occur, enabling proactive management of maintenance, drivers, and mission, reducing TCO.

Questar system is deployed in 20 countries and some of the largest OEMs & Teir1 are part of the company customers.

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