IT Specialist

Responsibilities

• Provide remote IT support for colleagues in our North American branch offices.
• Respond quickly and effectively to support requests with the goal of first call resolution.
• First point of contact for software, hardware, network and VPN related issues.
• Image and deploy computers.
• Maintain/update images per established procedures.
• Manage and maintain company and clients' websites.
• Manage computer hardware and peripherals including various printers and supplies.
• Maintain accurate documentation of assets and software licensing information.
• Create and manage user accounts in business applications.
• Create and maintain end-user documentation for software and processes.

Skills

• Proven ability to troubleshoot problems and look for solutions.
• Fluently bilingual English/French, additional languages, an asset.
• Excellent interpersonal, oral, and written communication skills.
• Good organizational and time management skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Ability to learn new technologies quickly.
• Experience working remotely from home office.
• 1-3 Years in the Information Technology Field
• 2+ years supporting Microsoft Windows 7/10 desktop operating systems in a production environment.
• Knowledge of PC imaging methodology.
• Knowledge of Office 365 and Microsoft Office Suite Applications (Word, Excel, Outlook, Visio, PowerPoint).
• Knowledge of antivirus software and virus/malware removal techniques.
• Ability to quickly learn and troubleshoot new/unfamiliar software tools.
• Basic knowledge of networking technologies and tools including: TCP/IP, DHCP, DNS, PING, VPN.

LOCATION

Work from your Home-Office

Can work from anywhere from Canada or USA, as long as we have openings in your area.

EDUCATION

College, Finished

Minimum 5 years Experience

Training in IT and Business Administration, Marketing or Communications, is preferred.

REMUNERATION

Based on experience

SCHEDULE

Flexibles hours

Part-Time (minimum 15hours per week) or Full-Time (40hours)

Week-days, Evening & Week-end Shifts available

START DATE

a.s.a.p.