Local to Minneapolis ServiceDesk Support(ITIL , Windows 10 exp)_w2 only

We are looking to fill multiple positions for Service Desk specialists in Minneapolis MN.

Mandatory Skills

• Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide.
• Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment.
• Strong active listening skills
• Strong customer focus and very personable
• Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues.
• Ability to recognize and adapt communications with the customers to a level the customer understands.
• Strong communication skills both written and verbal – able to fully document all ticket documentation at the time of the call.

Impact/Outcome

• Many of our customers who will go through these changes provide critical services. It is imperative that we resolve issues in a timely manner, and with a high level of patience to insure a positive customer experience.
• Provide the appropriate technical skillsets to resolve and help customers to adapt to the new technologies.
• Demonstrate a high level of customer focused skills to insure a positive experience for all customers.

In person interview is required for this position.