Voice/Data Engineer

The Voice/Data Engineer directs and participates in all activities related to the selection and installation of telephone facilities and special on-premises equipment that will meet the customer's communication requirements. The Voice/Data Engineer is responsible for all technology and connectivity involving telecommunications and data networks. The Voice/Data Engineer will typically specialize in telephony and data interfaces and systems that have proprietary functions within the communications area of a corporation/business. General wiring excluded, the Voice/Data Engineer ensures that any specialized conduit or wiring is properly deployed and installed according to code. The Voice/Data Engineer is also an expert in audio/visual, teleconferencing, and voice mail equipment. Often times, the Voice/Data Engineer is specialized or is certified in a particular piece of equipment.

Role Description

• Provide First level support in the IT communications group
• Support / Maintenance / Service Desk requests
• Monitor and support the performance of all network infrastructure
• Utilize Solarwinds ORION to research & diagnose problems
• Provide front-line interaction with the User Community
• Support Adds/Moves/Changes
• VOIP Phone system
• Network connectivity
• Provide post implementation break/fix support
• Other network projects as assigned
• Perform root cause analysis, debugging, and problem resolution
• Follow Change Management processes and procedures
• Create and maintain requirements, documentation, and procedures.
• Develop and maintain configuration documentation
• Communicate both verbally and in writing with managers, other network support staff and with business unit users
• Perform capability/knowledge transfer to staff
• Possess excellent interpersonal and communication skills

Required Skills

Cisco Route\Switch – 2-3 Years

2 year college degree or equivalent technical study

CCNA route/switch & CCNA voice or equivalent technical knowledge

Experience/Expertise in the following areas

Cisco Route/Switch (Configuration & Troubleshooting);

Cisco Unified Communications

Call Manager (latest version); Unity; Presence; Voice Gateways; Phones; ATAs

Network monitoring/management systems

Experience/Expertise working with

Nortel PBX - Option 81/61/11 – Nortel; Command line

Experience/Expertise working with

Solarwinds Orion (latest version);

Experience/Expertise working with

Cisco WAAS;

Experience/Expertise working with

Cisco WCS – wireless bridging & Aps;

Experience/Expertise working with

Cisco Nexus Switches; Digi Terminal Servers

Experience/Expertise working with

Cisco IPICS 2.2(1) & 4.x ; Cisco 809 cellular routers

Experience/Expertise working with

Microsoft Office Products

All your information will be kept confidential according to EEO guidelines.