Sr Mgr-Quality Informatics - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
• Onsite: daily onsite requirement based on the essential functions of the job
• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

The Senior Manager of Quality Informatics oversees the integration of data analytics and healthcare technology to improve clinical quality and care outcomes. This role also manages the annual Healthcare Effectiveness Data and Information Set (HEDIS) and Arizona Health Care Cost Containment System (AHCCCS) Medicaid submissions.

QUALIFICATIONS

Required Work Experience

• Five or more years of progressive experience in healthcare data analytics, clinical informatics, or quality improvement.
• Three or more years in a dedicated managerial or director-level role supervising clinical analysts, data scientists, or informatics teams.
• Three or more years of experience with health data tools such as SQL, Tableau, Power BI, or dedicated HEDIS engines, including Cotiviti, Inovalon, or Optum.
• Direct experience leading annual HEDIS submission cycles, including managing vendor relationships, medical record retrieval, and NCQA audits.
• Experience managing diverse data streams, including medical claims, pharmacy data and PBM feeds, laboratory results, and Electronic Clinical Data Systems (ECDS).

Required Education

• Bachelor's degree in Healthcare Administration, Health Information Management, Medical Informatics, or Computer Science.

Preferred Work Experience

• Documented success improving CMS Star Ratings, Medicaid managed care quality metrics, or state-mandated pay-for-performance programs.
• Demonstrated ability to work with executive leadership and provider networks to implement clinical workflow changes that successfully close gaps in care.

Preferred Education

• Master of Science in Health Informatics (MSHI).
• Master of Health Administration (MHA).
• Master of Business Administration (MBA) with a concentration in healthcare analytics or quality management.
• Master of Public Health (MPH).

Preferred Licenses

None.

Preferred Certifications

• Lean Six Sigma Green Belt or Black Belt.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Manage a team of data analysts, SQL developers, and informatics specialists.
• Lead the end-to-end annual HEDIS submission roadmap, ensuring all data mapping, medical record review, and hybrid data collection activities comply with NCQA specifications.
• Synthesize and forecast quality performance data to target and meet minimum performance standards.
• Present technical quality metrics and performance information to executive leadership, along with actionable, data-driven program recommendations.
• Collaborate with key stakeholders to develop analyses that support strategic goals.
• Collaborate with internal teams, including IT, and external providers and partners to develop additional data sources that support quality measurement activities.
• Provide training and orientation, conduct performance appraisals, and oversee hiring and disciplinary actions for informatics staff.
• The position has an onsite expectation of 2 days per week and requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

COMPETENCIES

Required Job Skills

• Strong knowledge of relational databases and healthcare data models, with the ability to guide teams in using SQL to extract and manage population health datasets.
• Understanding of healthcare data exchange protocols, specifically HL7 and FHIR standards, and Electronic Clinical Data Systems frameworks.
• Ability to build and interpret executive dashboards using business intelligence tools such as Tableau or Power BI.

Required Professional Competencies

• Comprehensive understanding of NCQA HEDIS and CMS Core Set technical specifications.
• Expertise in the mechanics of CMS Star Ratings.

Required Leadership Experience and Competencies

None specified.

Preferred Job Skills

• Proficiency in predictive modeling tools and techniques used to forecast year-end performance and identify impactable, rising-risk member populations.
• Experience using Natural Language Processing tools to scan unstructured clinical text and support supplemental data activities.
• Understanding of how quality informatics relates to alternative payment models.

Preferred Professional Competencies

• Knowledge of digital quality measures.
• Ability to transition manual HEDIS processes to automated Electronic Clinical Data Systems extraction.

Preferred Leadership Experience and Competencies

None specified.

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.