Application Support Engineer

We are looking for an Application Support Engineer to ensure the stability, availability, and performance of critical business applications. Working in a hybrid environment, you will support production systems, manage incidents, contribute to continuous improvement initiatives, and collaborate with development, infrastructure, and external teams.

Main Responsibilities

• Ensure the stability, availability, and performance of production applications.
• Monitor applications and manage incidents, problems, and service requests.
• Coordinate issue resolution with development, infrastructure, and external teams.
• Execute deployments, upgrades, patches, and change activities.
• Support monitoring and observability initiatives using tools such as Dynatrace.
• Maintain technical documentation and contribute to service improvement initiatives.
• Participate in on-call support activities for critical systems when required.
• Experience supporting business-critical applications in production environments.
• Experience with Red Hat JBoss EAP and Java troubleshooting.
• Knowledge of heap dump and thread dump analysis and performance optimization.
• Experience with OpenShift and Kubernetes environments.
• Experience with API Gateway solutions such as Axway and/or Apigee.
• Knowledge of RHEL Linux.
• Experience with monitoring and observability tools, including Dynatrace.
• Experience with CI/CD tools including GitLab, ArgoCD, Jenkins, and Nexus Sonatype.
• Experience with Ansible and/or Terraform.
• Knowledge of Microsoft SQL Server and PostgreSQL.
• Professional proficiency in Portuguese and English.

Additional Valued Experience

• Exposure to Jaeger, Grafana, Prometheus, and ELK.
• Experience working within ITIL-based support processes.