Solutions Support Engineer

Wiz

Posted 1mo ago

The employer’s full description could not be read from their board. This is a summary of the posting — follow the apply link for the original.

Provide technical customer support experience within the Wiz product
Troubleshoot and solve customer technical issues
Identify cases that require escalation
Create, maintain, and coordinate incident management requests
Design and implement solutions that scale support offering through automation
Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications
2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
1+ year experience with Cloud technologies (Azure, AWS, GCP)
Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments
Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage
Familiar with security frameworks or tools
Excellent organizational and project management skills
Fast learner, natural curiosity, and love of technology
Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person
Reside in the contiguous United States

Experience with DevOps technologies
Familiar with REST APIs or GraphQL
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
Understanding of relational databases

Skills