Network Administrator

Job Description

• Contractor will participate in troubleshooting and maintaining the network infrastructure as directed.
• Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk.
• Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions.
• Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues.
• Updates call management and network access databases relating to network site upgrades and status.

Job Description

• Contractor will participate in troubleshooting and maintaining the network infrastructure as directed.
• Resolves day-to-day network-related outages, latency, and connectivity problems as third tier support for the agency Help Desk.
• Monitors remote network locations and communicates directly with those locations to obtain clarification of problems and to identify solutions or corrective actions.
• Communicates directly or through web portal with AT&T TMAC to report site outages and provide escalation to unresolved issues.
• Updates call management and network access databases relating to network site upgrades and status.

All your information will be kept confidential according to EEO guidelines.