Business Analyst – User Stories & Backlog | Information & Technology | Mumbai

Position Summary

The Techno-Functional Business Analyst bridges business requirements with technical

implementation by combining business analysis expertise with hands-on technical

knowledge. The role is responsible for requirements gathering, user story creation,

product backlog management, functional application support, production issue

analysis, SQL querying, API integration analysis, debugging, system configuration, and

end-user enablement.

The ideal candidate can effectively communicate with business stakeholders while

also collaborating with developers, architects, DBAs, QA teams, and DevOps engineers

to troubleshoot issues, validate solutions, and ensure successful application delivery.

Key Responsibilities

Application Analysis & Troubleshooting

Analyze functional and technical issues across enterprise applications.

Perform root cause analysis for production incidents.

Debug application issues by reviewing logs, SQL queries, API responses, and application

configurations.

Collaborate with development teams to identify defects and validate fixes.

Support production deployments and post-release validation.

Review system behavior and recommend functional or technical improvements.

Work closely with infrastructure and support teams to resolve performance-related issues.

Technical Debugging

Investigate application logs and error messages.

Analyze API payloads using tools such as Postman or Swagger.

Debug integration failures between enterprise systems.

Support issue resolution by reviewing stack traces and exception logs.

Perform functional validation after code fixes.

Reproduce defects and document steps for development teams.

Validate configuration changes before deployment

Business & Functional Analysis

Gather, analyze, and document business requirements for enterprise data and analytics

initiatives.

Conduct workshops with business users to understand reporting and operational needs.

Convert business requirements into functional specifications and technical data

requirements.

Define KPIs, metrics, dimensions, hierarchies, and business rules.

Prepare Functional Requirement Documents (FRD), user stories, and acceptance criteria.

Create process flows and data flow diagram.

Participate in release planning.

User Support & Continuous Improvement

Provide advanced functional support in collaboration with IT and support teams.

Capture and analyse user feedback to inform ongoing product enhancements.

Monitor system performance and usage trends to drive continuous improvement.

Required Technical Skills

Programming Knowledge

The candidate is not expected to be a full-time developer but should be able to

understand, review, and troubleshoot application code written in languages such as

C#

.NET Framework/.NET Core

Java, JavaScript

Angular, React

SQL & Databases

Experience with

Microsoft SQL Server

Azure SQL

API & Integration

Should be able to understand and review

REST APIs

SOAP Services

JSON

XML

Postman

Swagger/OpenAPI

OAuth and API authentication concepts

Webhooks

Message queues (desirable)

5–8 years of experience in Techno Functional Analysis

Experience supporting CRM, ERP, Finance, or Property Management applications.

Exposure to enterprise integration platforms and middleware.

Experience working with microservices and cloud-based applications.

Familiarity with authentication technologies such as SSO, OAuth, and Active

Directory.

Experience in ITIL Incident, Problem, and Change Management processes.

Familiarity with Agile/Scrum methodologies.

Technical & Functional Knowledge

CRM configuration (objects, fields, workflows, validation rules, dashboards).

User Acceptance Testing (UAT) and release coordination.

Familiarity with integrations and enterprise data platforms is an advantage.

Key Competencies

Accuracy and completeness of business and functional requirements.

User story creation, backlog management, and Agile delivery

Strong application troubleshooting, debugging, and root cause analysis

Understanding of APIs, system integrations, and enterprise applications

Ability to read and understand application code (.NET, C#, Java, JavaScript)

Strong SQL, database analysis, and data validation

UAT planning, testing, and release support

Excellent communication, documentation, and presentation skills

Customer-focused with strong ownership, adaptability, and continuous

improvement mindset