Ohio_Service Desk Analyst_Call Centre exp_w2

Posted 9y ago

We are looking to fill a position for Service Desk Analyst in Columbus OH.

2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas.

· Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
· Office 365 admin console experience
· PowerShell experience creating scripts, etc.
· MS exchange administration and migration experience
· Incident Management experience – Managing incidents including business expectations and
· communication
· Basic User & Security Group Active Directory administration
· Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and
· Office 2007
· Experience with using and troubleshooting Outlook 2007 within a network environment
· (permissions, calendar sharing, delegation)

In person interview is acceptable.

Skills